Is this a problem ... in short yes
- Jamie Lloyd
- Nov 10, 2022
- 2 min read
With the ServiceNow ecosystem growing exponentially year after year, it's only natural that every man and his dog wants to jump on the bandwagon and recruit ServiceNow People.
Experienced ServiceNow Professionals like Damien Davis had over 100 engagements on his post yesterday after he shared the approach he had for a Developer role, show how widespread the problem is.
Almost all of the comments seemed to share similar stories about random approaches from well-meaning but badly trained recruiters pitching roles they clearly didn't understand.
So I thought it might be helpful to share what to look out for when selecting someone to help you with your next career move.

Are they an SME - First off make sure the person you are working with understands not only the technology and the ecosystem but your place within it. If not they will lack credibility with clients, won't spot opportunities for you, or be able to offer any real insight into what organizations might offer you the best progression or cultural fit.
Do they have good-quality Relationships? - It's critical that you work with someone who has real relationships with the organisations you want to work for. They will be able to prepare you for interviews, negotiate better on your behalf and probably have a much deeper understanding of what the business actually want, saving everyone time and effort.
Experience - The recruitment process in theory is pretty simple. However, this is rarely the case. Being able to navigate the expectations of clients and candidates as well as issues that arise during the process takes skill. If they don't have experience in navigating complex negotiations with senior stakeholders are they the right person to represent you and get you the best package? Also with experience and tenure comes credibility, and ultimately better outcomes for their candidates.
Reputation - Make sure your potential recruiter cares about their reputation within the ServiceNow market. This will typically show they are in it for the long haul rather than making a quick buck at your expense before moving on to the next buzzword.
As for how you can stop people spamming you with irrelevant jobs, I'm stumped I'm afraid.
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